Tubi TV app on Xbox 360 help

Xbox Live connection problems

If the Tubi TV app is not functioning smoothly on your Xbox 360 console, there may be a problem with your connection. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The Tubi TV app doesn't respond

If the Tubi TV app doesn't respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and select any items that refer to "Tubi TV."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select Tubi TV.
  9. Select Download and then Confirm Purchase to download and install the app.

If the problem isn't resolved, contact Xbox Support.

Error messages

Service errors

  • Sorry, the Tubi TV server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • The Application has encountered an unexpected error and will now exit.
  • Sorry, the Tubi TV server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status
  • Tubi TV Server unavailable.
  • A server or network error has occurred. Please try again later.
  • An unknown error has occurred.
  • An internal error has occurred.

If you see one of these error messages, follow these steps:

  1. Go to Xbox Live status to check if there's a problem with the service.
  2. If you continue to see the error message and there are no reported issues with the service, wait about a minute and then restart the app.
  3. If you continue to get the error, delete and reinstall the Tubi TV app.
  4. If the problem continues to occur, try the Xbox 360 Connection Solution.
  5. If the problem is not resolved, contact Xbox Support.

Content errors

  • The video cannot be played at this time.
  • A missing data error has occurred
  • Sorry, the video you were interested in is no longer available.

If you get one of these error messages:

  1. Wait about a minute and then try to play the program again.
  2. If you continue to get the error, select a different program to watch.

Tubi TV is responsible for all content in the app. To report a content error:

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