Error 8c210003 occurs when you try to make a purchase on Xbox Live

You see the following error code when you try to make a purchase on Xbox Live:

8c210003

This may mean one of two things:

  • The purchase isn't available for the kind of Xbox Live subscription you have.
  • There's a problem with your payment method.

Solutions

Solution 1: After your trial expires, purchase an Xbox Live Gold subscription and try making the purchase again

If this solution doesn't work, or if you think another account issue is causing the error, try the next solution.

Solution 2: Check your billing address and payment option expiration date

Make sure that the billing address for your Xbox Live account matches the billing address you use with your credit card company. Also, make sure that your card's expiration date hasn't passed. Here's how:

  1. In a browser, go to My Account.
  2. If needed, sign in to the Microsoft account that you want to change.
    Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.
  3. Select Payment & billing, and then select Billing info.
  4. Review your billing information. If there's an error, select Edit profile, and then follow the instructions to update the information.

Solution 3: Change your payment option

If you think there might be a problem with the payment option that's associated with your account, you can change your payment option. Here's how:

  1. In a browser, go to My Account.
  2. If needed, sign in to the Microsoft account you want to change.
    Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.
  3. Select Services & subscriptions.
  4. In the Xbox Live section, under Paid with, select Change how you pay.
  5. On the "Change how you pay for these subscriptions" page, select the payment option to change from the drop-down list.
    Note To add a new payment option, select Add a new way to pay, select Next, and then follow the steps to set up your credit card, debit card, or PayPal account as a new payment option.
  6. Once you've selected the option to be changed, select Next, and then follow the instructions to change your payment option.

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