Error C00D12F6 when using the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service.

You see the following error when you're using the Zune software:

C00D12F6

This may mean that you're having a download problem.

Solutions

Try one or more of the following:

Solution 1: Check your sign-in credentials

Make sure that you're signed in to the Zune software using the correct user name and password.

Note In some cases, you might have automatic sign-in enabled.

Solution 2: Clear your cache

Clear your Internet browser cache, which deletes temporary Internet files from your computer. To follow the steps below, find out which version of Internet Explorer you’re using by opening a browser, clicking Help, and then clicking About Internet Explorer. Then, follow the correct steps for your version.

  • From Internet Explorer 6:
    1. Click Tools, click Internet Options, and then click the General tab.
    2. In the Temporary Internet Files section, click Delete Files. This deletes all the files stored in your cache.
    3. Click OK, and then click OK again.
    4. Close the Zune software, and then restart the software.
  • From Internet Explorer 7:
    1. Click Tools, click Internet Options, and then click the General tab.
    2. Under Browsing History, click Delete.
    3. In the Delete Browsing History section, click Delete Files.
    4. When prompted, click Yes to confirm that you want to delete all temporary Internet files.
    5. Click Close, and then OK.
    6. Close the Zune software, and then restart the software.
  • From Internet Explorer 8, Internet Explorer 9, Internet Explorer 10, and Internet Explorer 11:
    1. Click or tap Tools, select Internet Options, and then select the General tab.
    2. Under Browsing History, select Delete.
    3. In the Delete Browsing History box, clear all check boxes except Temporary Internet files, and then select Delete.
    4. Close the Zune software, and then restart the software.
    5. Note If you're not using Internet Explorer, search your browser's Help system for "browser cache" or "temporary Internet files," and then follow the directions for clearing the cache. After the cache is cleared, exit the Zune software and then restart the software.

Solution 3: Check your firewall settings

Your firewall settings may be preventing the Zune software from getting through. To add Zune to your Windows firewall exceptions list, follow these steps:

  • On Windows 8.1 or Windows 7
    1. Click Start, type firewall.cpl in the Start Search box, and then press ENTER.
      On Windows 8: Go to your Start screen, start typing firewall.cpl, and then click or tap the program when it appears in your results screen.
    2. Click Allow a program through Windows Firewall in the left column. Or, click Allow an app or feature through Windows Firewall if you’re using Windows 8.
    3. Click or tap Allow another program/app in the lower-right corner.
      Note If this option is not available, your firewall settings might be controlled by your network administrator.
    4. In the Add a program/app window, find and then select Zune, and then click Add.
    5. Select Zune, and then click Add.
    6. Click OK two times to save your changes.
  • On Windows Vista:
    1. Click Start, type firewall.cpl in the Start Search box, and then press Enter.
    2. Click Allow a program through Windows Firewall. If you’re asked for an administrator password or for a confirmation, type the password or click Continue.
    3. Click Add program, and then click Browse.
    4. Locate Zune, and then click Open.
      Note By default, Zune is installed to the C:\Program Files\Zune folder.
    5. Click OK two times to save your changes.
  • On Windows XP:
    1. Click Start, click Run, type firewall.cpl, and then click OK.
    2. Click the Exceptions tab.
    3. Click Add Program, and then click Browse.
    4. Locate and select Zune.exe, and then click Open.
      Note By default, Zune is installed to the C:\Program Files\Zune folder.
    5. Click OK two times to save your changes.

Solution 4: Check the Automatically detect settings option

Make sure you have selected Automatically detect settings in your Internet Explorer browser settings.

  1. In Internet Explorer, click or tap Tools, and then select Internet Options.
  2. Select the Connection tab, and then select LAN settings.
  3. Select the Automatically detect settings check box if it isn’t selected already selected.
  4. Click OK to save any changes, and then close the Internet Options dialog box.

Note If you're not using Internet Explorer, search your browser's Help system.

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