How to provide feedback as an Xbox Insider

Overview

Use the Xbox Insider Hub whenever you encounter a problem or any unexpected behavior to help Team Xbox investigate and fix problems on Xbox One and Windows 10. This improves the gaming experience for you and everyone else in the community.

This page describes the steps to take when reporting a new or known problem and includes answers to frequently asked questions.

How to report a problem on Xbox One

Immediately after you encounter a problem or unexpected behavior, report it:

  1. Press and hold the Xbox button.
  2. On the What do you want to do? screen, choose Report a problem. This will open the Xbox Insider Hub app.

How to add info to a known problem

To add info about the known problem:

  1. Under Known issues, select the problem you're experiencing.
  2. If you are able to show us the problem, select Include screenshot or Include video capture checkbox.
  3. Select +1 I have this problem.

Report a new problem

If you’re having a problem or seeing unexpected behavior that doesn’t appear to be a known issue, report it as a new problem.

  1. Press and hold theXbox button .
  2. On the What do you want to do? screen, choose Report a problem. This will open the Xbox Insider Hub app.
  3. Select Add new problem.
  4. On the Select category screen, select the most appropriate category for the problem.
  5. On the Select sub-category screen, select the most appropriate sub-category for the problem. Note: If you’re not sure what category a problem should be in, just take your best guess. We’ll still receive and review your problem.
  6. If you can show us the problem, select the Include screenshot or Include video capture checkbox.
  7. Provide a title and description for the problem. The best way to do this is to answer these questions:
    • What is the problem or unexpected behavior?
    • What steps did you take to encounter the problem?
    • What additional software, hardware, or accessories were you using when you encountered the problem? For example: media discs (Blu-rays, DVDs, Games), TV model (video issues), AV setup (audio issues), networking hardware (connection issues), headsets, arcade sticks, or peripherals.
    • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what was the specific error code or message?
      Note: To more easily input your text, use a USB keyboard, the Xbox One Chatpad or the Xbox app on your mobile device or Windows 10 PC. If you use Cortana, use voice-to-text by bringing up the keyboard for each text field, and then pressing the View button .
  8. Select Done.

How to Report a problem on Windows 10

  1. Press the Start button, then choose Feedback Hub from the list of apps, or type feedback in the box then select Feedback Hub.
  2. In Home, choose Report a problem.
  3. Fill out the Summarize your feedback and Explain in more detail (optional) sections. The best way to do this is to answer these questions:
    • What is the problem or unexpected behavior?
    • What steps did you take to encounter the problem?
    • What additional software, hardware, or accessories were you using when you encountered the problem?
    • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what was the specific error code or message?
  4. Leave your feedback, then follow the prompts. If you’re able to show us the problem, make sure to include any screenshots as well.
  5. When you’re done, press Submit.

Xbox Insider on Reddit

You can also share problems you encounter and find support by chatting with other Xbox Insiders and Xbox staff on the Xbox Insider Subreddit.

Report a problem/Feedback Hub FAQ

When is the best time to use the Report a problem feature?

Immediately after a problem or unexpected behavior occurs. This ensures the diagnostic data you send us is relevant to the problem.

Can I review the video capture or screenshot I’ll be sending with my problem?

Yes, before you submit your problem, you’ll be able to preview your video capture or screenshot. If you decide not to send either media, just clear the checkboxes and they won’t be included in your report.

I selected “Include video capture,” but I don’t see a video. Why not?

Video capture is available only for problems reported with games.

Can I use something other than my controller to type the description and title for the problem?

Yes, you can use:

  • The Xbox One Chatpad
  • A USB keyboard connected to your Xbox One
  • The Xbox app on Windows 10, Android, and iOS
  • Voice-to-text via Cortana, if you’re using Cortana on your console

However, use Report a problem to report problems or unexpected behavior encountered on the console, as that will help us investigate the problems much faster.

Will I be contacted about problems I’ve reported?

Ideally, we’d follow up with you individually, but because of the amount of feedback we receive, this isn’t always possible. If we have any additional questions about your feedback, we’ll reach out to you via Xbox Live message or on the Xbox Insider Subreddit.

The problem I reported still isn’t fixed. When will it be fixed?

We try to fix all problems in a timely manner, but there are inevitably some problems that require a greater level of investigation and investment. If you reported a problem in a previous update and it’s not resolved in the subsequent update, be sure to use Report a problem again and let us know the problem’s still occurring. Be sure to include all the relevant details that we’ve outlined above.

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