Error 87E00008 occurs when starting a game on Xbox One

You see the following error code when you start an Xbox One game:

87E00008

This may mean that the game didn't install correctly or has a pending update. This may also happen if the game was moved between storage devices or was launched while an update was being applied.

Solutions

To resolve this issue, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Réseaux sociaux et jeux: tout va bien
2019-09-23T17:57:16.3380857+00:00

Solution 2: Check if the game has a pending update

  1. On Home, select My games & apps.
  2. Select Games.
  3. Find the game you're trying to play.

If the game tile appears dimmed and displays a progress bar, it's getting an update. Wait until the process is complete. You’ll see a "*" icon in the upper-right corner of the game tile when the game has successfully updated.

Try to start the game again.

Solution 3: Restart your Xbox One console

  1. Press and hold the Xbox button  in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.
  4. Try to launch the game again.

Note If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart. Try to launch the game again.

Solution 4: Reinstall the game

Reinstalling the game will overwrite the game stored on your console, and it will trigger an update if one is required. Whether you installed from a disc or from the Microsoft Store, you need to uninstall the previous installation first. To uninstall a game:

  1. On Home, select My games & apps.
  2. Select Games.
  3. Select the game you want to reinstall.
  4. Press the Menu button  on your controller and select Uninstall.

Then, reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, search for the game in the Microsoft Store, select the game, and then select Install.

Note Installing from a disc does not apply to the Xbox One S All-Digital Edition, which doesn’t include an optical disc drive.

Pour mieux vous aider, dites-nous si cette solution a résolu votre problème.

Oui
Non

Merci pour vos commentaires

Merci pour vos commentaires.

Nous sommes désolés que cet article n'ait pas pu résoudre votre problème. Mais nous n'abandonnons pas, et vous devriez en faire de même. Essayez l'option de communauté ci-dessous.
Obtenir de l'aide de la communauté
Ambassador chat image
Discussion avec un ambassadeur
Discutez en tête à tête avec un autre utilisateur Xbox qui propose de l'aide.

Fournir des commentaires pour cette rubrique

255 caractères restants.
Afin de protéger votre vie privée, ne mentionnez pas vos coordonnées dans les commentaires.
Obtenir de l'aide de la communauté
Ambassador chat image
Discussion avec un ambassadeur
Discutez en tête à tête avec un autre utilisateur Xbox qui propose de l'aide.

Contactez-nous

Souhaitez-vous contacter le support technique pour le problème "Error 87E00008 occurs when starting a game on Xbox One" que vous étiez en train de consulter ou pour un autre problème ?