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Troubleshooting

The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Troubleshoot playing Xbox 360 games on your Xbox One
Learn how to troubleshoot problems you might have playing Xbox 360 games on your Xbox One console.
Problems with Xbox One achievements and challenges
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Troubleshooting Xbox app game streaming on Windows 10
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Recording problems with Game DVR
Learn what to do if you have problems recording with Game DVR.
"Saved game corrupted" error when you try to play a saved game
Learn what to do if you get a "Saved game corrupted" error message when you try to play a saved game.

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