Troubleshoot game installations on Windows 10
Having trouble installing a game from the Xbox (Beta) app on your PC? Try the following.
Restart your PC
As basic as this is, a simple restart can set many things right.
If there’s a download error, first try downloading again.
If the installation keeps failing, in most cases you’ll see an error code with a message. These are generally 10-character codes that start with “0x.” For example, 0xC03F7003.
- For help with a specific error, check the Error Code Lookup Tool.
For Game Pass games, check the status of your plan
To install games from Xbox Game Pass, you must have an active Xbox Game Pass Ultimate or Xbox Game Pass for PC (Beta) plan.
- Make sure you’re signed in to Microsoft Store and/or the Xbox (Beta) app—whichever you’re installing from.
- Make sure your Xbox Game Pass membership is current by signing in and checking the status.
- Make sure your PC is online. If needed, see Fix network connection issues in Windows.
Do you have administrator permissions on your PC?
Some games require additional components to be installed for the game to function properly. Depending on the components being installed, you may be prompted for permission from an administrator during game installation or when the game is first launched.
See Create a local user or administrator account in Windows 10 for more information.
Did your PC restart during game installation?
If you restart your PC while installing a game from Game Pass, the installation state might not be apparent when you re-open the Xbox (Beta) app or the Store. But the partially installed game is likely still there!
To continue installing:
- From the game details page, start the installation again. This should resume installing where it left off.
Installation problems due to available storage
- If you’re low on storage space, make room for the installation to complete.
When starting the game installation from the Xbox (Beta) app you have the option of changing where content will be stored by selecting the hard drive you want to install to. If you see the message “Selected drive is not set up to install games,” your drive is not provisioned and installation access is denied. To fix this:
- Either select the link under the message to go to Settings, or press the Windows key and selecting Settings > System > Storage. Select Change where new content is saved.
- Using the menu under Where apps will be saved to, choose the drive you want.
Still having problems?
Try reinstalling gaming services. To do this:
- Launch powershell as an administrator and enter “get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”
- In the same powershell window, enter “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”
- Install the app on that page, including accepting the UAC prompt when shown.
- Try installing the game again.
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