Error C000009c occurs when you use Kinect

Problem

You see the following error code and message when using a Kinect game:

C000009c

This may mean that there’s a problem with your Kinect sensor.

Solution 1: Troubleshoot your Kinect sensor

If you keep getting the error, try the next solution.

Solution 2: Request a repair

Go to the Online Service Centre and click Start Request to request a repair.

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