Error 69-807B0194 occurs when you try to play a video on Xbox 360

Problem

You see the following error code when you use Xbox 360:

69-807B0194

This may mean that the format of the video isn’t supported by Xbox 360.

Solution

To work around this problem, play only video formats that are supported by Xbox 360. For more information, see the “Supported regions, formats and discs” section of Play DVDs on your Xbox 360 console.

If you keep experiencing the problem, contact Xbox Support.

Related Issues

Xbox error code/status code search
Xbox 360, Kinect and accessories: Top issues

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