You get the following error message when you try to redeem a pre-paid code on your Xbox 360 console:
Cannot enter pre-paid code
Status code: 80070057
This may mean that you haven't completely filled in all your Xbox Live account information. If your account information isn't complete, you can't redeem a pre-paid code.
To resolve this problem, enter any missing information in your account before you try again to redeem a pre-paid code. Here's how:
If you keep experiencing the problem, contact Xbox Support.
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