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Error 80070057 occurs when redeeming a pre-paid code on Xbox 360
You get the following error message when you try to redeem a pre-paid code on your Xbox 360 console:
Cannot enter pre-paid code
Status code: 80070057
This may mean that you haven't completely filled in all your Xbox Live account information. If your account information isn't complete, you can't redeem a pre-paid code.
Solution
To resolve this problem, enter any missing information in your account before you try again to redeem a pre-paid code. Here's how:
- Go to My Account.
- Under Payment & Billing, click Manage Payment Options.
- If you’re prompted, sign in using your Microsoft account.
- Check the information associated with your payment options. Fill in any missing information.
- Return to My Account.
- Under Payment & Billing, click Billing Contact Information. Fill in any missing information, and then click Save.
- Try to redeem your prepaid code again.
If you keep experiencing the problem, contact Xbox Support.
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