You see one of the following error messages when trying to sign in or make a purchase on your Xbox 360 console:
This may mean one of the following:Can't retrieve information from Xbox Live.
80169E7F
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
Check for service alerts at Xbox Live status or see if there's an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.
US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when the outage is resolved. Under the app or service name, click Notify me when this service or app is up and running.
Solution 2: Delete and then re-add your payment option
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If you keep experiencing the error, contact Xbox Support.
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