You see the following error message when playing a video on your Xbox 360 console:
The licence for this item is missing, corrupted or doesn't belong to the current Xbox Live profile. To restore the licence, sign in to Xbox Live with the profile that originally downloaded the item, then try again.
803C0008
This error occurs because no usable licence is available for the video. The licence may be missing, expired or corrupted. Or, the licence may not belong to the current profile.
To resolve this issue, try one of the following solutions:
Solution 1: Use the gamertag used to purchase the content
Note If you recently transferred content to a new console, you can play the content on your new console if you sign in using the gamertag that originally purchased the content. If you want to use the transferred content without signing in to Xbox Live or with a different gamertag, you’ll need to transfer the content licences to your new console. For information on how to do this, see Xbox 360 Digital Rights Management.
Solution 2: Delete and download the content again
If your console was repaired or you used the licence transfer tool to transfer licences from one console to another, the locally stored licences might be out of date. You must download the content again to update the locally stored licences. Here's how:
Note To access music or video content from Download History, select Xbox Music and Video Purchase History at the top.
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