Error 8C150009 occurs when opening Account Management on Xbox 360

You see the following error code when you’re trying to access the Account Management tile in your system settings on your Xbox 360 console:

8C150009

This may mean that there’s a problem with on-console subscription management, or that the Xbox Live service is down.

Solutions

Solution 1: Sign in to your account online

If you’re unable to access Account Management on your console, you can access all subscription and account services online. To review your subscription status and manage your account, go to account.microsoft.com/services and sign in.

Solution 2: Check the Xbox Live service status

If you receive this error but are not attempting to open the Account Management tile, check the Xbox Live service status.

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2019-06-25T11:29:35.8548730+00:00
Back to top

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Provide feedback for this topic
255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error 8C150009 occurs when opening Account Management on Xbox 360" issue you were reading about or a different issue?