Services: Xbox Live Core Services
You see the following error message and code when you use your Xbox 360 console:
System Error: Contact Xbox Customer Support
Error code E38
This means that there may be a problem with the console.
Try the following steps:
Xbox 360 E console | Xbox 360 S console | |
![]() |
|
Delete System Update
If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, visit www.support.xbox.com/xbox-360/accessories/storage.
Your console will restart after the operation is complete. Do you want to continue?
Yes
No
Original Xbox 360 console |
|
Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution.
If these steps don't resolve the problem, go to the Online Service Centre to request a repair. For more information, see Getting your Xbox console or Kinect sensor serviced.
Repair or warranty questions? See Warranty and service: FAQ.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error E38 occurs when you use your Xbox 360 console" issue you were reading about or a different issue?