Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Sydney store
      • Gift cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error 3F4A-0000 occurs when you try to download an update from Xbox Live

    Problem

    You see the following error message and code when you try to download an update from Xbox Live:

    Update Failed

    Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.

    If the problem persists, go to www.xbox.com/support.

    Status Code 3F4A-0000-xxxx-xxxx-xxxx-xxxx

    Note The “x” digits in the error code vary.

    Solutions

    Topics

    anchor
    Solution 1: Try installing the update again
    anchor
    Solution 2: Make sure you have enough storage space
    anchor
    Solution 3: Clear the system cache
    anchor
    Solution 4: Reinsert the storage device
    anchor
    Solution 5: Install the update from a USB flash drive or disc
    anchor
    Solution 6: Roll back updates

    Solution 1: Try installing the update again

    1. Restart your console.
    2. Press the Xbox Guide button on your controller (the centre X button).
    3. Go to Settings and select System Settings.
    4. Select Network Settings.
    5. Select Wired Network or your wireless network name (if you are prompted to do so).
    6. Select Test Xbox Live Connection.
    7. Select Yes if you are prompted to update your console software.

    If this didn’t fix the problem, try the next solution.

    Solution 2: Make sure you have enough storage space

    The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB if you live in Japan). If you don’t have enough free space, you need to move or delete some items. See Copy, move or delete Xbox saved games, profiles and avatar items.

    If this didn’t fix the problem, try the next solution.

    Solution 3: Clear the system cache

    Removing the temporary files on your console might solve the problem. To do this, see Clear your Xbox 360 system cache.

    After you have cleared the cache, try the update again. If this didn’t fix the problem, try the next solution.

    Solution 4: Reinsert the storage device

    • If you’re using an Xbox 360 Memory Unit or a USB flash drive instead of a hard drive, remove and reinsert the memory unit or USB flash drive.
    • If you have a hard drive, try removing and adding the hard drive again.

    After you have replaced the storage device, try the update again. If this didn’t fix the problem, try the next solution.

    Solution 5: Install the update from a USB flash drive or disc

    Copy the update from your computer to a USB flash drive or CD or DVD, and then install the update on your console. Here's how:

    Copy to a USB flash drive

    Note The USB flash drive must use the FAT32 file system.

    1. Plug your USB flash drive into a USB port on your computer.
    2. Download the update file.
    3. Click Save to save the update .zip file on your computer.
    4. Double-click the file to unzip it.
    5. Copy the contents of the .zip file to the root directory of your USB flash drive.
    6. Unplug the USB flash drive from your computer.
    7. Plug the USB flash drive into a USB port on your Xbox 360 console.
    8. Restart the console.
    9. When the console restarts, the installation program starts automatically. Select Yes when you are prompted to update the console software.

    Burn to CD or DVD

    You can also download the update on your computer, burn the update to a CD or DVD, and then install the update on your console. Here’s how:

    1. On your computer, download the update file.
    2. Click Save to save the console update .zip file on your computer.
    3. Double-click the file to unzip it.
    4. Insert a blank, writeable CD or DVD into your computer.
    5. Copy the contents of the .zip file to the root directory on your CD or DVD and choose to write (burn) the files to the disc.
    6. Once the files have been burned to disc, remove that disc from your computer and insert it into the disc drive on your Xbox 360 console.
    7. Restart the console.
    8. When the console restarts, the installation program starts automatically. Select Yes when you are prompted to update the console software.

    Solution 6: Roll back updates

    1. Press the Guide button on your controller.
    2. Go to Settings and select System Settings.
    3. Select Storage.
    4. Scroll down to highlight your memory unit or hard drive.
    5. Press the Left bumper, press the Right bumper and then press X.
    6. Press the Left bumper, press the Right bumper and then press X.
    7. Select Yes.

    This will delete any system updates that are saved to memory and then restart the Xbox 360 console. You’ll then be prompted to install any pending updates. Install these pending updates.

    If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

    Related Issues

    Xbox Live: Top issues
    How to get a new Xbox 360 update
    Xbox error code/status code search
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Error 3F4A-0000 occurs when you try to download an update from Xbox Live" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Australia)
    • Contact Microsoft
    • Privacy & cookies
    • Trademarks
    • About our ads
    • Australian Consumer Law
    • © Microsoft 2019