You see the following error code and message when you try to download your Xbox Live profile on your Xbox 360 console:
Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.
80070020
If you get this message and error code, it means the download attempt failed, but the problem might be temporary.
Solution 1: Clear the cache, restart your console, and download your profile again
Clear the system cache
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Redownload your profile
Restart your console. Then, try to download your profile again. Here's how:
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Remember Password option |
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The Remember Password option is off by default, which means you'll be prompted for your Microsoft account password when you sign in to your Xbox Live profile. Leave Remember Password unselected if you want to be prompted for your Microsoft account password when you sign in to your profile on this console.
You should now be able sign in to this console using your Xbox Live gamertag.
Solution 2: Contact Xbox Support
If the previous solution didn't solve the problem, contact Xbox Support.
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