Error 800700E8 occurs when downloading content from Xbox Live on Xbox 360

You see the following error code and message when you try to download content from Xbox Live on your Xbox 360 console:

Sorry, there's a problem with the Xbox service. Try again later.

Status code: 800700E8

This may mean that Xbox Live has encountered an error, or that your Xbox console is experiencing network connectivity trouble.

Note This error is only temporary and may not pertain to your payment or account information.


To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: Limited

Affected platforms:

Xbox 360

Affected services:

Creating new accounts on Xbox Live, managing those accounts, or recovering an account on a different device

Latest update

Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems signing in to Xbox Live. Stay tuned, and thanks for your patience.

Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.

Solution 2: Make your purchase through a browser

If you’re experiencing this problem while making a purchase, you can work around it by making the purchase online through a browser at instead of through your console. Here's how:

  1. Sign in to using your Microsoft account.
  2. Select or tap Store, and then select the category from which you want to make a purchase. For example, if you want to purchase a video, select Entertainment and then select Films & TV.

Solution 3: Clear the system cache

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Storage.
The System Settings screen is displayed with 'Storage' selected.
  1. Highlight but don't select a storage device, and then press the Y button on your controller for Device Options.

    Note It doesn't matter which storage device you highlight. This clears the cache for all storage devices.
The Storage Devices screen is displayed with 'Hard Drive' selected.
  1. On the Device Options screen, select Clear System Cache.
The Device Options screen is displayed with 'Clear System Cache' selected.
  1. When prompted to confirm storage device maintenance, select Yes.

    Note You'll return to the Storage Devices screen when you've cleared the system cache. You can then press the Guide button on the controller and return to Xbox Home.

Solution 4: Power cycle your Xbox 360 console

Turn the console off and then on again to see if this resolves the issue. Here's how:

  1. To turn the console off, touch the power button on the front of the console. (See the green lighted buttons below.)
The power button on the original Xbox 360 console and on the Xbox 360 E console has green lines surrounding it, emphasising the button.
  1. To turn the console back on, touch the power button again.

Solution 5: Troubleshoot your network connection

Run the Xbox 360 Connection Error Solution. This step-by-step tool may be able to find the problem, which might be a bad Internet connection or a router problem.

Was this article helpful?


Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 800700E8 occurs when downloading content from Xbox Live on Xbox 360" issue you were reading about or a different issue?