Error 800704DC occurs when downloading your Xbox Live profile on Xbox 360

You see the following error code and message when you try to download your Xbox Live profile on your Xbox 360 console:

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.

Status Code: 800704DC

This may mean that there's a problem with the Xbox Live service, or with your Microsoft account.


Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running

Solution 2: Verify your Microsoft account security information

If you've just created your account on but have not added security information, you’ll need to do so before you download your profile. This helps ensure that if you ever forget your password or lose access to your account, you can recover it. As extra security, Xbox 360 requires that you add two alternate contact methods.

Here’s how to add security information online:

  1. Sign in to the Security page with your email address and password.
  2. Select UPDATE INFO under Update your security information.
  3. Select either a phone or email to add, and then follow the steps provided.
  4. Repeat Step 3 with a second email or phone number.
  5. Return to your console and try to download your profile again.

Solution 3: Review your Microsoft account to determine your current status

If you've changed your payment option recently, make sure it was correctly updated in your billing account. If your payment option has expired, you'll have to change to a new credit card or add another payment option.

To change or update your payment option, see Add, update, or remove credit cards and other ways to pay, and then follow the instructions.

Solution 4: Troubleshoot your Xbox Live connection

This issue can occur if there's a problem with your Internet connection. Try troubleshooting your connection by using the Xbox 360 Connection Error Solution.

Solution 5: Verify the billing information in your Microsoft account

Make sure the billing information is correct in your Microsoft account:

  1. Sign in to the Payment & billing page with your Microsoft account.

    If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.

  2. Select Billing info, and then follow the steps to review your billing information.

    Note If there's an error, select Edit profile, and then follow the instructions to update the information.

Solution 6: Change your Microsoft account password

Try changing your Microsoft account password to resolve this issue:

  1. In a browser, go to your My account page.
  2. Click Change password.
  3. Type your current password and a new password, and then click Save.
  4. Sign out of your Microsoft account, and then sign in again.
  5. On your console, sign in to your Microsoft account and try to download your profile again.

Solution 7: Clear any stored information from your Xbox 360 console

There may be an issue with your Xbox profile stored on your Xbox 360 console. Delete your profile and redownload it:

  1. Delete the profile from your Xbox 360 console. For instructions, see How to add or remove an Xbox profile.
  2. Clear the system cache. To do so, see How to clear the cache on Xbox 360.
  3. Turn off your Xbox 360 console and your network hardware (such as your modem and router).
The image shows an Xbox 360 console connected to an Ethernet router.
  1. Wait 30 seconds.
  2. Turn on your modem and wait for it to come online (about a minute).
  3. Turn on the next piece of hardware (for example, your router) and wait another minute.
  4. Download your profile.

After your profile downloads, restart the console and then try to connect to Xbox Live.

Was this article helpful?


Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 800704DC occurs when downloading your Xbox Live profile on Xbox 360" issue you were reading about or a different issue?