Services: Purchase and Content Usage
You see the following error code and message when you're trying to purchase an item or update your credit card on your Xbox 360 console:
Sorry, there's a problem with the Xbox service. Try again later
Status Code: 80190861
This may mean that authorisation failed for the credit card that you're trying to use.
To resolve this problem, try the following solutions.
Solution 1: Check your billing address
Make sure that the billing address for your Microsoft account matches the billing address you use with your credit card company. Also, make sure that your card's expiry date hasn't passed. Here's how:
Solution 2: Contact your bank or financial institution
The purchase might have failed for the following reasons:
Contact your credit card company or bank and make sure that the card you're using was activated, that it has available funds and that the transaction isn't blocked for some reason.
Solution 3: Try your purchase again later
The purchase might be blocked for one of the following reasons:
Wait and try the transaction again in 24 to 48 hours. When a number of purchase failures occur, it can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
Solution 4: Use a prepaid code or Xbox gift card
Alternatively, you can purchase an Xbox gift card from a retail location and use it to make purchases. Note that not all purchases support Xbox gift cards or offer prepaid options. Before purchasing an Xbox gift card or a prepaid card, make sure that purchase option is available for the item you want to purchase.
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