Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Sydney store
      • Gift cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox & accessories Password & security Getting started 4k and HDR Apps Console Controllers Ease of Access Family Networking OneGuide and Live TV Social and Broadcast Microsoft Store Voice and digital assistants Warranty and service Xbox Insider
    Xbox 360
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Manually eject a disc from Xbox One

    If you can’t eject the disc from your Xbox One X, Xbox One S, or original Xbox One, try the following.

    Solution 1: Restart, and then eject

    1. Press the Xbox button  on the controller.
    2. Select System and then choose Restart console.
    3. After restart, press the eject button next to the disc slot to remove the disc.

    If your Xbox is frozen, press and hold the Xbox button  on the front of console until it turns off. Press the Xbox button  again to restart, and then press the eject button.

    Solution 2: Use a paper clip

    This video shows how to use a paper clip to eject a disc from the original Xbox One.

    Here’s what the video instructs:

    1. Important Unplug the power cord and other connected cables.
    2. Uncoil a large paper clip. A standard clip is too short. Your clip must reach 2 inches (about 5 centimeters).
    3. Insert the end of the paper clip into the eject hole, which—on all Xbox One consoles—will be found on left wall of the console, around the corner from the disc slot.
      The hole is hardest to find on Xbox One S, whose left side is a grill full of holes. Start with the hole that’s second from right and second from bottom.
    Xbox One S

    On original Xbox One, find the hole between slats on the left side, just below the connect button for wireless controllers. Owing to the angle of the slats, you need to be facing the side of the console directly to see the hole.

    An illustration of a hand holding an uncoiled large paper clip, with the straight end of the paper clip pointing toward the small orange rectangle behind the vents on the left side of an Xbox One console

    On Xbox One X, the hole is in plain view, but below the grill on the left side.

    1. As you push the clip, the disc will pop out, but only a little. Pull it the rest of the way using a lint-free cloth to keep the disc clean.

    To keep this from happening again, make sure the disc isn’t sticky and doesn’t have a label that’s thick or peeling.

    Related Issues

    How to troubleshoot problems playing a disc on your Xbox One
    Xbox One game disc exchange
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Manually eject a disc from Xbox One" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Australia)
    • Contact Microsoft
    • Privacy & cookies
    • Trademarks
    • About our ads
    • Australian Consumer Law
    • © Microsoft 2019