Video, photo, and audio on Xbox Media Player for Xbox One FAQ

The supported file types for the Media Player app are:

• 3GP audio
• 3GP video
• 3GP2
• AAC
• ADTS
• animated GIF
• .asf
• AVI DivX
• DV AVI
• AVI uncompressed
• AVI Xvid
• BMP
• JPEG
• GIF
• H.264 AVCHD
• M-JPEG
• .mkv
• .mov
• MP3
• MPEG-PS
• MPEG-2 MPEG-2 HD
• MPEG-2 TS
• H.264/MPEG-4 AVC
• MPEG-4 SP
• PNG
• TIFF
• WAV
• WMA
• WMA Lossless
• WMA Pro
• WMA Voice
• WMV
• WMV HD

Xbox One supports a wide variety of codecs and media types, but if you try to play a file that contains unsupported content, Media Player will notify you about the issue.

Yes, Media Player will show thumbnails for your audio, video, and photo files if they're available.

You can play media from a USB 1.0, 2.0, or 3.0 removable drive. USB 1.0 and 2.0 drives will automatically be treated as media drives.

If Media Player does not recognize the USB drive, see Troubleshoot external storage detection on Xbox One.

The Xbox One team tests extensively to ensure that Xbox will work well with Windows Media Player software. If you decide to use third-party software, contact that software's manufacturer for support.

To share from a Mac computer, you need to use a third-party streaming solution. Be aware that Microsoft does not support third-party streaming solutions, so contact that product's manufacturer if you need support.

This is not currently supported on Xbox One. For information about setting up sharing on Xbox 360, see Windows Media Center PC support.

Unfortunately, the iPhone and iPod Touch use a different mechanism for storing media than a “traditional” USB drive, so Media Player is currently unable to play content from these devices.

Try adjusting the power settings for external storage:

1. Go to Settings.
2. Select Power & startup.
3. Deselect When Xbox is off, turn off storage.

Media Player allows SRT files to be used for adding subtitles to videos. If you’ve added the file correctly, the “CC” Closed Captioning control will be displayed during video playback, allowing you to turn on and off the subtitles.

To add an SRT file:

1. Copy the SRT file to the same folder on your storage device as the video you’re trying to watch. For example, if your video is in a folder called Videos, the SRT file must be located there as well.
2. Make sure that the SRT name matches the name of the video. For example, if your video is titled “MyVideo123.mkv,” your SRT file must be titled “MyVideo123.srt” to work.