Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Enterprise solutions
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Sydney store
      • Gift cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox & accessories Password & security Getting started 4k and HDR Apps Console Controllers Ease of Access Family Networking OneGuide and Live TV Social and Broadcast Microsoft Store Voice and digital assistants Warranty and service Xbox Insider
    Xbox 360
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Shut down or restart the Xbox One console

    From the controller:

    1. Press and hold the Xbox button  on your wireless controller
    2. Choose Turn console off.

    From the console:

    1. Press the power button on the front of the console.

    From the guide:

    1. Press the Xbox button  to open the guide.
    2. Select System, and then choose Turn off console or Restart console.

    From Settings:

    1. Press the Xbox button  to open the guide.
    2. Select System > Settings > Power & startup > Turn off or restart.
    3. Choose Full shutdown or Restart now.

    Using voice

    If you have Kinect, and the command is supported in your language, you can turn on the console with your voice. Say "Xbox, on," or, if you have Cortana, "Hey Cortana, Xbox on."

    To turn off your console, say "Xbox, turn off," or, if you have Cortana, "Hey Cortana, turn off."

    Troubleshoot problems turning off the console:

    Try the following steps:

    • Hold down the power button on your console for about 10 seconds. This will force the console to shut down.
    • As a last resort, unplug the console. Note that this may affect any current activity. For example, if you unplug the console while saving a game, the game may be lost or corrupted.

    Important Do not unplug the console while system updates are being installed.

    Related Issues

    About the original Xbox One power supply
    Your Xbox One console won't turn on
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Shut down or restart the Xbox One console" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Australia)
    • Contact Microsoft
    • Privacy & cookies
    • Trademarks
    • About our ads
    • Australian Consumer Law
    • © Microsoft 2019