Error 80040210 occurs when you try to play a clip on your Xbox One console

You see the following error code when you play a clip on your Xbox One console:

Error 80040210

This means that Xbox was unable to play the clip because the console lost its connection to the Xbox Live service.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Check and troubleshoot your network connection

If the problem persists, try the following:

1. Press the Xbox button to open the guide.
2. Scroll to Settings and select All Settings.
3. Under Network, select Network Settings, and then select Detailed network statistics.

If you're seeing more than 5-percent packet loss, troubleshoot your connection using the Xbox One Slow Performance Solution.