You see the following error code when you play a clip on your Xbox One console:
Error 80040210
This means that Xbox was unable to play the clip because the console lost its connection to the Xbox Live service.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Check and troubleshoot your network connection
If the problem persists, try the following:
If you're seeing more than 5-percent packet loss, troubleshoot your connection using the Xbox One Slow Performance Solution.
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