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Error 801540A9 occurs when you start a game on Xbox One
You see the following error code and message when you try to download a game to Xbox One:
801540A9
Sorry, this profile can't connect to Xbox LIVE on this console. To fix it, download it again.
This may mean that a child account is having trouble loading family member profiles.
Solution
Re-associate the child account to the parent account. To do so:
- Sign in to your Microsoft account and select the Family tab.
- Select Add a child.
- Enter the email address of the child account that you want to re-associate with the parent account. This will send an invitation to the child account’s email address.
- Sign out of your Microsoft account and sign in to the child account.
Note For security reasons, you may be asked to verify the account. - Select the button labeled Sign in and accept.
Note Email can be found by selecting View inbox.
If you keep experiencing the problem, contact Xbox Support.
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