Error PBR9002 occurs when making a purchase on Xbox One

You see the following error code and message when you try to make a purchase on your Xbox One console:

PBR9002

Your purchase can't be completed with this payment option. Try a different or new way to pay.

Solution

To resolve this problem, add a new payment option to your Microsoft account, and then try to make your purchase again with the new payment option. For help, see Add a payment option, select Add payment option on the left side of the screen, and then follow the instructions.

Related Issues

Change how you pay for an Xbox subscription
How to manage your child's Xbox subscription
Manage your non-Xbox subscription payment options on Xbox One

Was this article helpful?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support resources

Error & Status Code Search

Repair and service centre

Manuals and warranty info

Post on the Community Support Forums

Contact Us

Would you like to contact Support regarding the "Error PBR9002 occurs when making a purchase on Xbox One" issue you were reading about or a different issue?

Xbox Support