Troubleshoot changing online safety or privacy settings on Xbox One

If you're having trouble changing your privacy and online safety settings on your Xbox One console, check to make sure you've done the following:

• You're signed in to Xbox Live. You must be online and signed in to make changes.
• You’re signed in to the console using an adult account. Children and teens are restricted from making changes to their own privacy and online safety settings.
• If you receive an error message when you try to change your privacy settings, search for the error using the Error Code Lookup Tool.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Manage your privacy and online safety settings on Xbox.com

If you’re having trouble managing your privacy and online safety settings on your console, sign in with your Microsoft account and click Xbox One Online Safety to review and change your settings online.

Solution 3: Add or remove a passkey to change settings

Have you set the Sign-in, security & passkey settings on your Xbox One to require a passkey to change settings? If you’ve forgotten your passkey, you can remove the current passkey. After three failed attempts to enter your passkey, you’ll be prompted for your Microsoft account password. Enter your password, and you can then remove the forgotten passkey.

If you want to create a new passkey, select create a new passkey and follow the instructions.

If you don’t add a new passkey, you’ll be prompted to enter your password if your Sign-in, security & passkey settings are still set to require a passkey to make changes. You’ll have to change this setting to stop getting prompted.