Error 0000-0008 occurs when you try to connect to Xbox Live

Problem

You can’t connect to Xbox Live. When you test your Xbox Live connection, you see an error that resembles the following:

W: 0000-0008

X: xxxx-xxxx

Y: xxxx-xxxx

Z: xxxx-xxxx

Note The “x” digits vary.

This may mean one of the following:

  • There’s a temporary problem with the Xbox Live service.
  • There’s a problem with your network setup.

Solutions

Solution 1: Check the status of Xbox Live

To check the status, see Service status.

Solution 2: Troubleshoot your network setup

To troubleshoot, try the Xbox Live connection solution.

If you keep experiencing the problem, contact Xbox Support.

Related Issues

Xbox error code/status code search
Xbox Live: Top issues
Troubleshoot your Xbox Live connection
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