Error 3CD6 occurs when you download an update to your Xbox 360 console

You may see an error code and message that resembles the following when you try to download a console software update on your Xbox 360 console:

Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox LIVE Connection.

Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx

Update failed

Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx

Note In these error codes, the x characters are placeholders. The actual error code varies by region.

This means that the console software update could not be installed on your Xbox 360.

Solution 1: Troubleshoot console update issues

To resolve this problem, see Troubleshoot console software update problems .

If you still experience the problem, try the next solution

Solution 2: Try to install the system update at a different location

If you continue to experience this issue, try installing the update at a different location. For example, remove the hard drive from your Xbox console, install the hard drive on a friend’s Xbox console, and then try to install the update again. (For help, see Add or remove an Xbox 360 Hard Drive .

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.