You may see an error code and message that resembles the following when you try to download a console software update on your Xbox 360 console:
Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox LIVE Connection.
Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx
Update failed
Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx
Note In these error codes, the x characters are placeholders. The actual error code varies by region.
This means that the console software update could not be installed on your Xbox 360.
Solution 1: Troubleshoot console update issues
To resolve this problem, see Troubleshoot console software update problems .
If you still experience the problem, try the next solution
Solution 2: Try to install the system update at a different location
If you continue to experience this issue, try installing the update at a different location. For example, remove the hard drive from your Xbox console, install the hard drive on a friend’s Xbox console, and then try to install the update again. (For help, see Add or remove an Xbox 360 Hard Drive .
If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.
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