Error 80151901 occurs when you try to sign in to Xbox Live

Problem

You see the following error message when you try to sign in to Xbox Live:

Your console can't connect to Xbox Live. Do you want to exit this session and test your network connection? If you are playing a game, you will lose any unsaved progress.

Status code: 80151901

This may mean that your Xbox Live profile is corrupt.

Solutions

Solution 1: Delete the profile that’s stored on your Xbox console

To delete the profile that’s stored on your Xbox console:

  1. Go to Settings and select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

Solution 2: Clear the system cache

Note Repeat these steps three times.

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 3: Download your profile again

To download your Xbox Live profile, follow these steps:

  1. Press the Guide button on your controller.
  1. Select Download Profile.

    Note If you don’t see a Download Profile notification, it probably means you’re signed in to your profile. Press X to sign out.

  2. Enter the Microsoft account that’s associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account email address or password.

    Note If your account is an Xbox Live child account, you need to have an adult in your household use their Microsoft account to download the profile.

  3. Select the storage device for your profile (for example, Hard Drive).
    Your profile will begin downloading.

If you keep experiencing the problem, contact Xbox Support.

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