Troubleshoot issues with the Xbox One Kinect Sensor
This article describes how to troubleshoot issues with your Kinect sensor. For example, you may experience an issue where the Kinect sensor does not see you or does not interpret your body actions correctly. Whether you are trying to play a Kinect game, using gestures to navigate the home screen, or signing in using Kinect, make sure that the Kinect camera can see you to ensure a great experience.
Things to know
Here are a few things to consider before you adjust your Kinect or play space:
Depending on the experience, Kinect may need to see your whole body. For example, if the game you're trying to play involves kicking a ball, Kinect needs to see your feet.
Typically, high-definition cameras need a certain amount of light to get the best exposure. Make sure your play space is well-lit, but avoid direct sunlight on users and the camera.