Error 80154042 occurs when you try to associate your gamertag with a different Microsoft account

Problem

You may see the following error code and message when you have more than one Microsoft account, and when try to associate your gamertag with one of these Microsoft accounts.

80154042

Can't retrieve information from Xbox Live, please try again later.

This may mean that you’re currently signed in on another device with a different Microsoft account. For example, you may be signed in with another Microsoft account on your home computer or on your phone.

Solution

To resolve this problem, verify that you aren’t signed in with the old Microsoft account on another device. If you are signed in on another device, sign out and then again try again to associate your gamertag with the new Microsoft account.

If you keep experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

Related Issues

Xbox error code/status code search
Xbox 360, Kinect, and Accessories: Top Issues

To provide better support, did this solution solve your problem?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error 80154042 occurs when you try to associate your gamertag with a different Microsoft account" issue you were reading about or a different issue?