You see the following error code and message when you try to sign in to Xbox Live:
Account does not exist.
Status Code: 8015D002
This may mean there’s a problem with your account. For example, the security information for your account may need to be updated.
Solution 1: Did you recently sign up for two-step verification?
If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password to sign in to your device instead of using your Microsoft account password.
You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.
After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.
Follow these steps:
Solution 3: Delete and re-download your Xbox Live profile
For help, see Download, move, or delete your Xbox Live profile.
Solution 4: Clear the system cache
To clear the system cache, follow these steps:
|
|
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error code 8015D002 occurs when you try to sign in to Xbox Live" issue you were reading about or a different issue?