Error 801901f7 occurs when you’re trying to renew your Xbox Live Gold membership

Problem

You see the following error when you’re trying to renew your Xbox Live Gold membership:

801901f7

Sorry, there's a problem with the Xbox service. Try again later.

This may mean that there’s an issue with your Xbox Live account billing information, and your renewal can’t be authorized through your bank. It might also mean that Xbox Live detects suspicious activity and is preventing charges.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check your billing address

Make sure the billing address for your Xbox Live account matches the billing address used by your credit card company. To change the billing address for your Xbox LIVE account, see Change your Xbox Live account information.

Solution 2: Contact your bank or financial institution

The Xbox Live purchase might have failed because:

  • The credit card has not been activated.
  • The credit card was declined due to insufficient funds.
  • The credit card is not authorized for online purchases or automatic billing.
  • The credit card company is blocking the transaction.

Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.

Solution 3: Try your purchase again later

The Xbox Live purchase might be blocked because:

  • Too many recent purchase attempts were declined.
  • The Xbox Live account or the payment option is being used from a suspicious location.
  • The payment option you provided may have a violation for non-payment that’s preventing it from being used for new purchases.

Wait and try the transaction again in 24 to 48 hours. If lots of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).

If you keep experiencing the problem, contact Xbox Support.

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