You see the following error when you sign in to Xbox Live:
Status code: 88151000
This may mean that your membership information did not download correctly.
Solution 1: Redownload your profile
To resolve this issue, move and then redownload your profile. Here’s how:
Note Not seeing Download Profile? Press X to sign out of your profile.
Note If your account is an Xbox Live child account, the parent’s Microsoft account information is required to download the profile.
Your profile will begin downloading. Once your profile has downloaded, you can choose whether or not you want to require your Microsoft account password to sign in to your profile.
If this doesn’t resolve the issue, try the following solution.
Solution 2: Clear the system cache
To resolve this issue, clear the system cache. Here’s how:
Note Clear the system cache three times.
If you keep experiencing the problem, contact Xbox Support.
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