Error C000-0010 occurs when you try to download an update to your Xbox 360 console

Problem

You see the following error message and code when you try to download an update to your Xbox 360 console:

Update failed

xxxx-xxxx-xxxx-xxxx-C000-0010

NOTE The x digits vary.

This means that your console experienced a hardware failure, and you need to request a repair.

Solution

To resolve this problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

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