You can't switch to party chat on Xbox One

If you can't switch from in-game chat to party chat on your Xbox One console, there may be a problem with the Xbox Live service or your network connection.

Solutions

Solution 1: Check Xbox Live status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2019-09-18T11:43:28.8641261+00:00

Solution 2: Check the network statistics

Check the statistics for your network. Here's how:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Network.
  3. Select Network settings > Detailed network statistics.
  4. Review the statistics. For help evaluating the information, see Network settings on Xbox One.

Solution 3: Have everyone in the party test their Xbox Live connection

Someone in your party might have a Network Address Translation (NAT) problem. To find out, have everyone test their connection. Here's how:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Network.
  3. Select Network settings > Test network connection.

Notes

Solution 4: Restart your Xbox One console

  1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.

Note If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

Solution 5: Try a wired connection

If you're currently using a wireless connection, try using a wired connection instead.

If you can start party chat when you use a wired connection, see the Networking Hardware Information section of the Xbox Forums, or contact your router's manufacturer for information about how to configure the wireless settings on the router.

Note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.

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