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Xbox Live Gold subscription changes FAQ

As of February 28, 2017, the prices of Xbox Live subscriptions will be decreasing. If your subscription is currently set to auto-renew before Feb 28, 2017, you will be charged the current price at the time of your next scheduled auto-renewal. If your subscription is currently set to auto-renew after Feb 28, 2017, you will be charged the new price at the time of your next scheduled auto-renewal.

To change how you pay for Xbox Live Gold, check your renewal date or cancel your subscription please visit https://account.microsoft.com/services.

FAQ

Why did you change the price of the Xbox Live Gold subscription?

We occasionally update pricing in a given market to address changing market conditions. For example, changes in currency value. We do so always keeping in mind that our goal is to offer our members the premium gaming and entertainment service at a fair price. In this case, there are a small number of markets we will be updating Xbox Live Gold pricing in. We have notified members whose accounts are on auto-renew in those countries so they are aware well in advance.

If my subscription just renewed to the higher price can I cancel my subscription and get a refund?

We will be letting members coming up for renewal know about the changes ahead of time so they can choose to continue the subscription or turn off auto-renewal. However, if you’d like to cancel your subscription that just renewed to the higher price, contact support and we can offer you a refund.

I have a prepaid subscription; will those prices increase?

Prepaid subscriptions are not renewing subscriptions so you will not pay the new price until you purchase a new prepaid subscription.

If I decide to cancel my subscription what happens to my previously downloaded Games with Gold games?

Any Xbox 360 games you downloaded as part of Games with Gold are yours to keep. However, on Xbox One, you will no longer be able to access your Xbox One Games with Gold titles if you cancel your subscription. If you decide to renew your subscription at any time, you will be able to access and play your previously redeemed Games with Gold titles again. For more information on Games with Gold, see Games with Gold for Xbox FAQ.

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