Share this page

Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorized activity on your account.
You've forgotten your Xbox One passkey
Learn how to create an Xbox One passkey. Your passkey will help keep your account secure.
Use an Xbox One console as a guest
Learn how to use an Xbox One console as a guest.
How to create an Xbox One passkey
Learn how to create an Xbox One passkey to help keep your account secure.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.

Support resources

Share this page