Warranty and service
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect sensor.
Learn how to find the serial numbers for your Xbox 360 console and Kinect sensor. Also, see where to find your Xbox 360 console ID.
Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Learn how to register (or unregister) your Xbox product so you can request and track repairs, check your warranty service, and buy an extended service plan.
Learn more about Xbox product documents, warranty service, and FAQ information.
Get details on how to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.
Learn about warranties and repair of Xbox consoles and devices.
We encourage all owners to recycle Xbox One consoles, Xbox 360 consoles, accessories, packaging, and batteries. It's easy and environmentally responsible. Find Microsoft-sponsored recycling opportunities in your area.
Find information on an existing service order you placed to repair your Xbox or accessory.