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Networking

Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
How to configure wireless network settings on your Xbox 360 console
Learn how to configure wireless settings on your Xbox 360 console
"I am experiencing slow performance when playing games on Xbox Live."
Find out about what solutions to try if you’re able to connect to Xbox Live, but are getting slow performance or lag when playing games on Xbox Live.
"I'm getting randomly disconnected from Xbox Live"
Find out about what solutions to try if you find you’re being randomly disconnected from Xbox Live.
Connect your Xbox 360 console to Xbox Live using a Windows computer in place of a router
Learn how to connect your Xbox 360 console to Xbox Live by using your Windows computer instead of a router.
"My Xbox can’t see my wireless network"
Find out about what solutions to try if your Xbox console can’t see your wireless network.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Choosing or configuring a new networking device
Find out about specific models of network routers, gateways, and bridges, and learn about any known issues or other information that will help you select and configure new networking hardware for your Xbox.

Support resources

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