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Xbox One cloud game saves: FAQ

Cloud saves let you play games on multiple consoles from where you left off. If you have more than one Xbox One console, or if you want to play games at a friend's house, you can store your saved games on Xbox Live servers in the cloud.

The following are frequently asked questions about how to use Xbox One game saves stored in the cloud.

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How do I sync my saved games to the cloud?

Saved games are automatically stored in the cloud while you're connected to Xbox Live. You don't have to select cloud storage. If you sign in to a different Xbox One console, your saves are available from that console when you sign in with your Xbox profile.

Do I need an Xbox Live Gold subscription to use cloud storage?

No. Anyone who is signed up for the Xbox Live service can store their saved games in the cloud.

What's stored on my hard drive and in the cloud?

Your data is stored to both your hard drive and the cloud. Xbox Live keeps your important data in sync so you don't lose anything when you use a friend or family member's console, or even when you switch to a new console.

Note
You must have a regular connection to Xbox Live to keep your data in sync. Playing offline may cause your cloud data to become out of sync. Your data updates each time you connect to Xbox Live.

Can I use my cloud saves offline?

You must be connected to Xbox Live when you start a game to access cloud-saved games. If you disconnect from Xbox Live while playing a game, you can continue playing. If you're not connected to Xbox Live when you leave a game, your game save won’t be uploaded to the cloud. You must connect to Xbox Live before you can use the game save on another console. When you connect to Xbox Live, your game save will be uploaded to the cloud.

How do I know if my game saves are in the cloud?

While you're playing a game, game data is stored on your Xbox One console. When you leave a game, your data is stored to both your hard drive and the cloud. Xbox Live keeps important data in sync so you don't lose anything if you use another console or switch to a new one.

Note
A regular connection to Xbox Live is required to keep your data in sync. Playing offline may cause your cloud data to become out of date. Your data updates each time you connect to Xbox Live.

Can I store my downloaded content, add-ons, or arcade games in the cloud?

No. Downloadable content must be stored locally to allow for fast loading.

If you must reinstall a game, uninstall it first and then reinstall it. Here's how:

  1. Press the Xbox button  to open the guide, and then select My games and apps.
  2. Select Games.
  3. Highlight the game you want to uninstall, press the Menu button , and then select Manage game.
  4. Select Manage all, select Uninstall all, and then select Uninstall.

You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, search for the game in the Microsoft Store, select the game, and then select Install.

Can I store my profile in the cloud?

Xbox profiles are automatically stored in the cloud. For info about how to download your profile, visit How to add or remove a Microsoft account on Xbox One.

How much cloud storage do I have?

On Xbox One, each game is provided storage. As a user's game library grows, so does their cloud storage, and an Xbox Live Gold subscription isn’t required. This gives Xbox One users unlimited cloud storage based on their library size.

Can I copy all my saves to the cloud?

If you're an avid gamer, you might run out of cloud storage space. If so, free up space by deleting unwanted game saves. Or, keep playing without saving to the cloud.

How do I delete saves I don’t want?

You can manage your data for individual games through My games & apps on your Home screen. Here's how:

  1. Press the Xbox button  to open the guide, and then select My games and apps.
  2. Highlight the game, press the Menu button on your controller, and then select Manage game.
  3. In the menu on the left of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
  4. You'll be prompted to confirm deletion of this game save data:
    • Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.
    • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on.
    • Cancel leaves your data intact.

How do I access my Xbox 360 cloud saves on my Xbox One console?

Turn on Cloud Saved Games on your Xbox 360 console. To do this and to get troubleshooting help, see Store your saved games in the cloud.

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