Have a question about Super Lucky’s Tale? Check here for answers to common questions.
When you purchase an Xbox Play Anywhere title digitally, it’s yours to play on both Xbox and Windows 10. You only need to purchase the game once via the Microsoft Store on your Xbox or Windows 10 device and it will appear in your game library wherever you sign in.
If you've purchased the game or content on Xbox and you want to play on your Windows 10 device, sign in on your device. If the game is already installed on your device, it will appear in your list of apps. You can also install it by opening the Store and selecting My library.
If you purchased the game or content on Windows 10 and you want to play on your Xbox console, sign in on your console and go to My games & apps > Games. If the game is already installed, it will appear in your game list. Otherwise, you can find it in the Ready to install section.
To learn more about Xbox Play Anywhere, and to see which games are supported, go to the Xbox Play Anywhere website. You can also go to Troubleshoot problems with Xbox Play Anywhere games if you're having any problems finding Super Lucky’s Tale or content on your Xbox One or Windows 10 device.
To download and install Super Lucky’s Tale on Windows 10, you need a device running version 1607, with OS Build 14393.0 or later.
Additionally, your device must be running a 64-bit version of Windows 10. If you have a 32-bit version, you won't be able to play Super Lucky’s Tale.
To see whether you're running an appropriate version of Windows on your device:
If you don't see a version listed, you need to update before you can download the game. There are a couple of ways you can do this:
Note If it's been less than 31 days since you upgraded to Windows 10, you won't get the update right away. This is to allow you to go back to your previous version of Windows if you choose. After the 31 days have passed, your PC will automatically download the latest update.
If you have version K or KN of Windows 10, you may need to download additional software. These are available as a free download. To do this, go to Media Feature Pack for Windows 10 N and Windows 10 KN editions (November 2015).
If you are part of the Windows Insider Program, or you have a device running a version higher than 1607, you may experience some problems downloading and installing Super Lucky’s Tale on your device. We encourage you to use the Feedback Hub to report any problems you have while running an Insider build of Windows. To do this:
If you are part of the Xbox Insider Program and are having issues playing Super Lucky’s Tale:
Note For both the Feedback Hub and Xbox Insider Hub, you may not receive feedback directly from the team investigating your problem.
Yes, you need to have DirectX 11 or later installed to play Super Lucky’s Tale.
If you’re not sure if you have DirectX 11 installed, here’s how you can check:
The hardware requirements for Super Lucky’s Tale will vary depending on whether you're playing on Xbox or Windows 10. Visit the product detail page for each platform to determine the size of the game, the system requirements (particularly for Windows 10 devices), as well as any additional info about the game.
Note Since this is an Xbox Play Anywhere title, you can purchase digitally on Xbox or Windows 10 and you'll own both versions of the game. The product detail pages are called out separately for each platform for information only – you don't need to purchase the game twice.
Xbox
To view the installation requirements for Xbox, go to the Super Lucky’s Tale product detail page.
To check if your Xbox has enough available disc space to install Super Lucky’s Tale:
If you are using an external storage device with your console and you want to change the default installation location:
Windows 10
To view the system requirements for Windows 10, visit the Super Lucky’s Tale product detail page. The “Additional info” section will give you the approximate download size, indicating how large the game is.
If you don’t know your GPU (graphics processor) or VRAM (video memory), here’s how you can check:
See How to find out if a game will work on your Windows 10 device for more information about how to check your device.
To find out how much available disk space your Windows 10 device has and to change the location that your game will save to:
See Find out how much storage your PC has for more info about how to check your Windows 10 device.
We recommend that you check the device specifications before purchasing the game to make sure your device meets the minimum requirements.
If you've already downloaded the game, you can try adjusting the in-game graphics options in the game settings.
The download time can vary depending on the speed of your internet connection. On average, it takes about an hour to download 10 GB over a 20-Mbps connection.
Follow the steps in the What are the hardware requirements? section above to find the size of the game on Xbox and Windows 10. These may vary depending on which device you are installing to.
The table below represents estimated download times based on current download speed.
Note This information is intended as a guide only, not an actual representation of download time. Bandwidth will be constrained and download time will increase during activities such as streaming content, playing games, or game streaming from your Xbox One to a Windows 10 PC.
Current download speed |
30-GB file |
40-GB file |
50-GB file |
60-GB file |
70-GB file |
2 Mb/s |
33.3 hours |
44.4 hours |
55.6 hours |
66.7 hours |
77.8 hours |
5 Mb/s |
13.3 hours |
17.8 hours |
22.2 hours |
26.7 hours |
31.1 hours |
10 Mb/s |
6.7 hours |
8.9 hours |
11.1 hours |
13.3hours |
15.6 hours |
20 Mb/s |
3.3 hours |
4.4 hours |
5.6 hours |
6.7 hours |
7.8 hours |
50 Mb/s |
1.3 hours |
1.8 hours |
2.2 hours |
2.7 hours |
3.1 hours |
100 Mb/s |
0.7 hours |
0.9 hours |
1.1 hours |
1.3 hours |
1.6 hours |
200 Mb/s |
0.3 hours |
0.4 hours |
0.6 hours |
0.7 hours |
0.8 hours |
For example:
If you're installing a 20-GB file and it's 25 percent downloaded (15 GB remaining) and your connection speed is 10 Mb/s, it should take about 3.4 hours for the download to complete. (This assumes that the download speed stays the same.)
While you're downloading the game, do not cancel the download or shut down your computer. The Super Lucky’s Tale icon will appear in the listed Installed Apps section of the Start menu on Xbox, and in My Library on your Windows 10 device.
Note You may be subject to additional internet fees while you download the game.
If you believe you’re experiencing a slow download of the game, go to Troubleshoot slow game or app downloads on Xbox One or Fix network connection issues in Windows for additional troubleshooting steps.
If you’re playing on Windows 10, make sure that your device meets the highest system requirements by checking System Information. See the What are the hardware requirements? section above for details on how to do this.
You can also enable Game Mode to prioritize your device’s resources for gameplay. Visit Use Game Mode while gaming on your PC for more info.
You can use a mouse and keyboard or a game controller (Xbox One or Xbox 360 controller is recommended). If you use an Xbox One controller, you'll need either a USB cable to connect it to your device or an Xbox Wireless Adapter for Windows.
You can also connect an Xbox One S or Xbox Design Lab controller to your device using Bluetooth. For more details, visit Using Xbox One Wireless Controllers on a PC.
Other USB game controllers supported by Windows may also work.
If you’re stuck on a part of the game, you need some advice from other players on what to do next, or you want to give others hints and tips from your own experience, there are a couple of places you can go:
Yes, you'll need a Microsoft account to play Super Lucky’s Tale. If you already play games on Xbox 360 or Xbox One, you can use the same account you use for those games to also play on Windows 10. For more info, see the Microsoft account on the Xbox console FAQ page.
If you’re planning to be in an area with no online coverage, you can prepare your Windows 10 device to allow you to play Super Lucky’s Tale offline.
For details on how to configure your Windows 10 device for offline play, visit Play games offline on Windows 10 using Offline mode.
The following in-game modes are supported while playing offline:
If you earn any achievements while playing offline, they'll sync to your account the next time you sign in to Xbox Live on your device. Your game save progress will also sync when you sign in to Xbox Live.
You also won't be able to use the benefits of Xbox Live while offline. See Why should I sign in to Xbox Live with a Microsoft account? below for details.
On Xbox, you can install Super Lucky’s Tale and play offline on your home console, as well as install and play on your friends’ consoles if you sign in to Xbox Live before playing.
On Windows 10, you can install Super Lucky’s Tale and play offline on your main device (usually the first device you install the game on), and install on multiple devices if you sign in to Xbox Live before playing.
You can only be signed in at one place at a time while playing Super Lucky’s Tale, or any other title that supports Xbox Play Anywhere.
Note You must connect to Xbox Live through the Xbox app to launch Super Lucky’s Tale. See Do I need to be online or connected to the internet to play? above.
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