Error message “Error: The profile could not be signed in to Live” occurs when you try to sign in to Games for Windows Live
You may see the following error message when you try to sign in to Games for Windows Live:
Error: The profile could not be signed in to Live
This means one of the following:
Your computer is not connected to the Internet.
There is a problem with your Microsoft account.
To resolve this problem, try the following solutions:
Solution 1: Verify that your computer is connected to the Internet
To verify that your computer is connected to the Internet, open a webpage in a browser.
Solution 2: Verify that you can sign in to your Microsoft account
To resolve this issue, verify that you can sign in to your Microsoft account. To do this, follow these steps:
Sign in to your Microsoft account.
Note If you forgot your password or cannot sign in using your password, go to the Reset your password page. Note any error messages that are displayed.
After you resolve any errors, verify the information for your Microsoft account. For example, verify the billing information or the information in the
Password and security info section. Sign out of your Microsoft account, and then sign in again.
Try to sign in to Xbox Live again.
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