Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Design your controller
    • Shop Xbox Official Gear
    • Xbox
    • Gears of War
    • Minecraft
    • Halo
    • Forza
    • More Gear
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Store locations
      • Gift cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error code 809B1009 occurs when you’re using Kinect

    Problem

    You may see the following error code and message when you’re using Kinect for Xbox 360:

    Head not detected

    809B1009

    This means that the Kinect sensor is having trouble seeing you during a Kinect Tuner test. The problem might be either that the sensor is not positioned correctly or the lighting in the room isn’t adequate for the sensor to see you.

    Solutions

    Solution 1: Select “More info” and then “Try again”

    On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

    If you keep getting the error, try the next solution.

    Solution 2: Position the Kinect sensor correctly

    To learn how to position your Kinect sensor correctly, see Kinect setup.

    If you keep getting the error after following the directions on the Kinect setup page, try the next solution.

    Solution 3: Make sure you have good lighting

    Learn about optimal lighting for Kinect, and try the suggestions on the Room lighting conditions for Kinect page.

    If you keep getting the error, try the next solution.

    Solution 4: Contact Xbox support

    If you keep experiencing this error, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

    Solution 5: Request a repair

    If the previous solutions don’t work, sign in to request a repair, and click Start request.

    Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

    Related Issues

    Xbox error code/status code search
    Kinect setup
    More about Kinect sensor placement
    Kinect voice recognition and chat
    Room lighting conditions for Kinect
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service center
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Error code 809B1009 occurs when you’re using Kinect" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Canada)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019