Troubleshoot Kinect sensor lights on Xbox 360
Learn about flashing or red lights on your Kinect sensor.
If you get an error message but there's no light on your Xbox 360 Kinect Sensor, it's likely you have a connection problem. Find troubleshooting steps here.
A solid green light on the Kinect Sensor for Xbox 360 means that it’s connected and working. Learn what you can do next.
Learn what to do if the light on your Xbox 360 Kinect Sensor is red and you get a "The Kinect Sensor couldn't start" error message.
Follow these steps if the light on your Xbox 360 Kinect Sensor is red and you receive a "The Kinect Sensor can't move" or "The Kinect Sensor can't move enough" error.
Learn what to do if the light on your Xbox 360 Kinect Sensor is red and you get an "Error: The Kinect Sensor is not level" message.
You could have a connection issue if you see the error message "A problem has occurred" and a red light on your Kinect sensor. Find out how to fix it.
Support resources
Contact Us
Would you like to contact Support regarding the "Troubleshoot Kinect sensor lights on Xbox 360" issue you were reading about or a different issue?