Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Design your controller
    • Shop Xbox Official Gear
    • Xbox
    • Gears of War
    • Minecraft
    • Halo
    • Forza
    • More Gear
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Store locations
      • Gift cards
    • View Sitemap
    Sign in

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Troubleshoot Kinect sensor lights on Xbox 360

    Learn about flashing or red lights on your Kinect sensor.

    Error messages when there's no light on the Xbox 360 Kinect Sensor
    If you get an error message but there's no light on your Xbox 360 Kinect Sensor, it's likely you have a connection problem. Find troubleshooting steps here.
    Solid green light on the Kinect Sensor for Xbox 360
    A solid green light on the Kinect Sensor for Xbox 360 means that it’s connected and working. Learn what you can do next.
    "Kinect Sensor couldn’t start" appears with a red light on Xbox 360 Kinect
    Learn what to do if the light on your Xbox 360 Kinect Sensor is red and you get a "The Kinect Sensor couldn't start" error message.
    Xbox 360 "Kinect Sensor can't move" errors
    Follow these steps if the light on your Xbox 360 Kinect Sensor is red and you receive a "The Kinect Sensor can't move" or "The Kinect Sensor can't move enough" error.
    "Kinect Sensor is not level" error on Xbox 360
    Learn what to do if the light on your Xbox 360 Kinect Sensor is red and you get an "Error: The Kinect Sensor is not level" message.
    "A problem has occurred" and a red light appears on your Xbox 360 Kinect Sensor
    You could have a connection issue if you see the error message "A problem has occurred" and a red light on your Kinect sensor. Find out how to fix it.
    Back to top

    Support resources

    Error & Status Code Search
    Repair and service center
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Troubleshoot Kinect sensor lights on Xbox 360" issue you were reading about or a different issue?

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Canada)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019