Troubleshoot FUNimation issues

Find solutions to problems using the FUNimation app on your Xbox 360 console.

If the FUNimation app is not functioning smoothly on your console, you may have a connectivity problem. See Issues with connection speed or disconnects.

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

If the FUNimation app doesn’t respond, delete and reinstall it. Here’s how:

1. From the Xbox Dashboard, go to Settings and then System.
2. Select Storage.
3. Select your primary storage device (most likely Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to "FUNimation."
6. Select Delete.
7. Return to the Xbox Dashboard.
8. Go to Browse Apps and select FUNimation.
9. Select Confirm Download to download and install the app.

If the problem is not resolved, please contact Xbox Support.

You may get one of the following error messages when you try to use the FUNimation app.

Connectivity errors

• Sorry, the FUNimation server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
• The Application has encountered an unexpected error and will now exit.
•  Sorry, the FUNimation server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status
• FUNimation Server unavailable.
• A server or network error has occurred. Please try again later.
• An unknown error has occurred.
• An internal error has occurred.

Go to Xbox Live status to check for issues with the service. If there are no current issues and you get one of these error messages when you try to launch the FUNimation app or access content in the app, wait about a minute and then restart the app.

If you continue to get the error, delete and reinstall the FUNimation app.

If the problem is not resolved, please contact Xbox Support.

Availability errors

• The video cannot be played at this time.
• A missing data error has occurred.
• Sorry, the video you were interested in is no longer available.

If you get one of these errors, wait about a minute and then try to access the program again.

If you continue to get the error, select something else to watch.

To report the error, contact FUNimation:

• Website: funimation.com/support
• Email: xbox@funimation.com