Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Design your controller
    • Shop Xbox Official Gear
    • Xbox
    • Gears of War
    • Minecraft
    • Halo
    • Forza
    • More Gear
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Enterprise solutions
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Store locations
      • Gift cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Troubleshoot FUNimation issues

    Overview

    Find solutions to problems using the FUNimation app on your Xbox 360 console.

    Xbox Live connection problems

    If the FUNimation app is not functioning smoothly on your console, you may have a connectivity problem. See Issues with connection speed or disconnects.

    Xbox 360 audio/video problems

    If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

    The FUNimation app doesn't respond

    If the FUNimation app doesn’t respond, delete and reinstall it. Here’s how:

    1. From the Xbox Dashboard, go to Settings and then System.
    2. Select Storage.
    3. Select your primary storage device (most likely Xbox 360 Hard Drive).
    4. Select Games and Apps.
    5. Find and select any items that refer to "FUNimation."
    6. Select Delete.
    7. Return to the Xbox Dashboard.
    8. Go to Browse Apps and select FUNimation.
    9. Select Confirm Download to download and install the app.

    If the problem is not resolved, please contact Xbox Support.

    Error messages

    You may get one of the following error messages when you try to use the FUNimation app.

    Connectivity errors

    • Sorry, the FUNimation server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
    • The Application has encountered an unexpected error and will now exit.
    •  Sorry, the FUNimation server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status
    • FUNimation Server unavailable.
    • A server or network error has occurred. Please try again later.
    • An unknown error has occurred.
    • An internal error has occurred.

    Go to Xbox Live status to check for issues with the service. If there are no current issues and you get one of these error messages when you try to launch the FUNimation app or access content in the app, wait about a minute and then restart the app.

    If you continue to get the error, delete and reinstall the FUNimation app.

    If the problem is not resolved, please contact Xbox Support.

    Availability errors

    • The video cannot be played at this time.
    • A missing data error has occurred.
    • Sorry, the video you were interested in is no longer available.

    If you get one of these errors, wait about a minute and then try to access the program again.

    If you continue to get the error, select something else to watch.

    To report the error, contact FUNimation:

    • Website: funimation.com/support
    • Email: xbox@funimation.com

    Related Issues

    FUNimation on Xbox Live
    Install and watch the FUNimation app
    Xbox Live Connection Error Solution
    Xbox Live Slow Performance Solution
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service center
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Troubleshoot FUNimation issues" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Canada)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019