MLB.TV app help on Xbox 360

This article describes how to resolve problems with the MLB.TV app on Xbox 360.

If the MLB.TV app is not functioning smoothly on your console, you may be experiencing a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio or video problems.

If the MLB.TV app doesn’t respond, delete and reinstall it. Here’s how:

1. From the Xbox Dashboard, go to settings and then System.
2. Select Storage.
3. Select your primary storage device.
4. Select Games and Apps.
5. Find and select any items that refer to “MLB.TV app.”
6. Select Delete.
7. From the Xbox Dashboard, go to apps and then Browse Apps.
8. Select the MLB.TV app.
9. Select Confirm Download to download and install the app.

If the problem isn’t resolved, contact Xbox Support.

You may get one of the following error messages when using the MLB.TV app.

Connectivity error

Sorry, the MLB server isn't available right now. Please select the retry button below or try again later.

Solution

You get this error message when you install or run the MLB.TV application. Try the following:

1. Go to Service status to see if there’s a current issue with the service.
2. If there's no reported issue and you get the error message when you try to start the MLB.TV app, or try to access content in the app, wait about a minute and then restart the app.
3. If you continue to get the error, delete and reinstall the MLB.TV app.
4. If the problem isn’t resolved, contact Xbox Support.

Note MLB.TV is responsible for all issues related to content within the MLB.TV app. To contact MLB.TV, visit the MLB website's Xbox subscription page and select Help from the top right corner of the browser window.

Unrecoverable error

MLB.TV has encountered an unrecoverable error. You will now be taken back to Xbox Home.

Solution

Exit and then restart the MLB.TV app. If the issue persists, delete and reinstall the MLB.TV app.

Account errors

• Invalid user credentials. You have entered incorrect username and password.
• Your account has been used more than 5 times on this device in the last 30 minutes. Please wait for 30 minutes before using it again.
• You do not have access to view this content. You can purchase a subscription to MLB.TV from www.MLB.tv/xbox and catch all the action.

Solution

For help with these account-related issues, contact MLB customer support.

Availability error

This event is not available in your area.

Solution

You get this error when the event you want to watch is blacked out for your local broadcast area. For more information, see the Regular season local live blackout listings on MLB.com.