Error 69-C00D002f occurs when you try to play a video on Xbox 360

Problem

You see the following error code when you use Xbox 360:

69-C00D002f

This may mean that the format of the video isn’t supported by Xbox 360.

Solutions

To resolve this problem, only play video formats that are supported by Xbox 360. See the "Supported regions, formats, and discs" section of Play DVDs on your Xbox 360 console.

If you keep experiencing the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

Related Issues

Xbox error code/status code search
Xbox 360, Kinect, and accessories: Top issues

Was this article helpful?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support Resources

Error & Status Code Search

Repair and service center

Manuals and warranty info

Post on the Community Support Forums

Chat with a volunteer from the community

Contact Us

Would you like to contact Support regarding the "Error 69-C00D002f occurs when you try to play a video on Xbox 360" issue you were reading about or a different issue?