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You may see the following error code and message when you’re trying to stream a music or video file:
69-c00D10E0
Unplayable Content
This may mean one of several things:
To resolve this problem, try the following solutions:
After you verify that the file and external device meet these requirements, try playing the video again. Go to tv & movies, Movies & TV, and then My Video.
If the file doesn’t meet these requirements, you won’t be able to play the file.
Note Make sure that your Xbox 360 console has the latest updates. For more information, see How to get a new Xbox 360 update.
If you still experience the problem, contact Xbox Support.
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