Error 809B1005 occurs when you’re using Kinect for Xbox 360
You see the following error message when you’re trying to use Kinect for Xbox 360:
Face not detected
This means that the Kinect sensor can’t see you well enough.
Solution 1: Adjust the line of sight and try again
Make sure there's enough light and that nothing is in the way between you and the Kinect sensor, and then try again.
Solution 2: Request a repair
If the previous solution didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
Was this article helpful?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 809B1005 occurs when you’re using Kinect for Xbox 360" issue you were reading about or a different issue?